Gaya APA
Diana, F, T, &, A.
(1996).
Total Quality Management Edisi Revisi
.
Jakarta :
ANDI YOGYAKARTA.
Gaya MLA
Diana, Fandy, Tjiptono, &, Anastasia.
"Total Quality Management Edisi Revisi".
Jakarta :
ANDI YOGYAKARTA,
1996.
Text.