Gaya APA

Mergel, I. (2013). Social media in the public sector : a guide to participation, collaboration and transparency in the networked world . New Jersey : John Wiley & sons inc.

Gaya MLA

Mergel, Ines. "Social media in the public sector : a guide to participation, collaboration and transparency in the networked world". New Jersey : John Wiley & sons inc, 2013. Text.